Refund policy

Returns & Exchanges

Changed your mind or need a different size? We’re happy to help.

UK Customers

We’ll provide a free returns label for refunds and exchanges on full-price items. We’ll also cover the cost of sending out your exchange item.

International Customers

You’ll need to cover the return shipping costs, but we’ll cover the cost of shipping your exchange back out to you once we’ve received the original item.

Our Returns Policy

You have 14 days from the day your order arrives to request a return.

Full-price items
Full-price items returned within 14 days will be eligible for a refund to the original payment method, provided they are returned in their original condition, unworn, unused, with tags attached and in their original packaging.

Shipping costs are non-refundable.

Items purchased during promotional periods
Orders placed during promotional periods (including sale events such as January Sale, Black Friday and similar) are non refundable.

These items may only be:

• Exchanged for a different size or alternative item (subject to availability), or

• Returned for store credit

Partial Refunds May Be Granted If:

• Any item is not in its original condition, is damaged, or is unable to be resold for reasons not due to our error.

• The return is made after the 14-day window.

How to Return an Item

Not sure where to start? Just drop us an email at support@mutualdifferences.com and we’ll guide you through the process.

Once we’ve received your return, we’ll inspect it and, if all is approved, process your refund, store credit, or exchange within 3-5 working days.

Refunds are issued to the original payment method and may take up to 6 working days to appear, depending on your bank.

Faulty Items

If an item arrives damaged or develops a fault within 30 days, please contact us at support@mutualdifferences.com and we’ll resolve it as quickly as possible.